Política de privacidad

Last updated: February 4, 2026

Rosa Lovia operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a curated and secure shopping experience. Rosa Lovia is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include data that has been anonymized or de-identified.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact details such as your name, billing address, shipping address, phone number, and email address

  • Payment and financial information such as payment method, transaction details, payment confirmations, and billing information (processed securely by our payment providers)

  • Account information including login credentials, preferences, and settings

  • Transaction information including products viewed, added to cart, purchased, returned, exchanged, or canceled

  • Customer communications including messages sent to our support team

  • Device and technical data such as IP address, browser type, device identifiers, and network information

  • Usage data related to how you interact with and navigate our Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, contact us, or otherwise provide information

  • Automatically, through cookies and similar technologies when you use our Services

  • From service providers, including Shopify and other vendors that support our operations

  • From third parties or partners, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving the Services

To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns and exchanges, personalize your experience, and improve our Services.

Marketing and Advertising

To send marketing communications and display relevant advertisements, including personalized ads, where permitted by law. You may opt out of marketing communications at any time.

Security and Fraud Prevention

To protect our Services, prevent fraud, authenticate users, and ensure secure transactions.

Customer Support and Communication

To respond to inquiries, provide assistance, and maintain our relationship with you.

Legal and Compliance Purposes

To comply with applicable laws, respond to legal requests, enforce our policies, and protect our rights.

How We Share Personal Information

We may share your personal information in the following circumstances:

  • With Shopify and service providers that help us operate the Services (payment processing, hosting, analytics, fulfillment, customer support)

  • With marketing and advertising partners, including for personalized advertising, in accordance with applicable law

  • When you direct or consent to such sharing

  • With affiliated companies within our corporate group

  • In connection with business transactions, legal obligations, or to protect rights and safety

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information submitted through our store may be transferred to and processed by Shopify and its partners, including in countries outside your own.

Shopify may process personal information collected through your interactions with our store and other merchants to provide enhanced features. In these cases, Shopify acts as a data controller for such processing. More information is available in the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

The Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Right to access or know

  • Right to delete

  • Right to correct

  • Right to data portability

  • Right to opt out of targeted advertising or data sharing

You may exercise these rights by contacting us using the information below. We may need to verify your identity before processing requests.

If you are located in the European Economic Area or the United Kingdom, you may also have the right to object to processing or withdraw consent where applicable.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your place of residence. When required, we rely on appropriate safeguards such as Standard Contractual Clauses to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

📧 support@rosalovia.com
📍 15310 Amberly Dr, STE 250, Tampa, FL 33647, United States

For the purposes of applicable data protection laws, Rosa Lovia is the data controller of your personal information.