Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Rosa Lovia.
Throughout the site, the terms "we," "us," and "Rosa Lovia" refer to the company operating this store.
By accessing, browsing, or making a purchase on our website, you agree to these Terms of Service.
If you do not agree with any part of these terms, we recommend that you do not use our services.
PRODUCTS
We strive to display our products as accurately as possible.
However, colors, materials, finishes, and visual appearance may vary slightly depending on the device used by the customer.
We reserve the right to modify, update, or discontinue products at any time without prior notice.
PRICING
All prices shown on the site are subject to change without notice.
We reserve the right to correct typographical errors, pricing errors, or description errors at any time.
ORDERS
We reserve the right to refuse, cancel, or limit any order for legitimate reasons, including:
• Incomplete or incorrect information
• Suspected fraud
• Payment issues
• Logistics or regulatory restrictions
• Inventory or pricing errors
In the event of cancellation, any amount charged will be refunded as applicable.
SHIPPING INFORMATION
It is the customer's sole responsibility to provide accurate and complete information for delivery.
This includes:
• Full name
• Complete address
• Postal code
• City and country
• Valid phone number
Failure to provide correct information may result in delays, returns, or inability to deliver.
CUSTOMS DOCUMENTATION
Some countries require tax or identification information to process imports.
Depending on the country, we may request:
• Mexico: RFC or CURP
• Colombia: CC or NIT
• Chile: RUT
• Peru: DNI
If the customer does not provide the required information within the requested timeframe, Rosa Lovia will not be responsible for delays, customs holds, or package returns.
DELIVERY TIMES
All published delivery times are estimates.
Delivery dates may be affected by:
• Customs
• National holidays
• Weather conditions
• Government restrictions
• Logistics carriers
• Situations beyond our control
Rosa Lovia does not guarantee exact delivery dates.
CUSTOMS, TAXES, AND LOCAL FEES
Each country has different regulations.
Applicable import taxes, duties, customs fees, or government charges will be the customer's responsibility when applicable.
INTELLECTUAL PROPERTY
All content on the site, including images, designs, text, logos, graphics, and marketing materials, is the property of Rosa Lovia and is protected by applicable intellectual property laws.
INTIMATE PRODUCTS
For hygiene reasons, certain intimate products cannot be returned once used, opened, or washed, except in cases of manufacturing defects or shipping errors.
Full conditions are detailed in our Refund Policy.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Rosa Lovia, its officers, employees, business partners, and suppliers will not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or services.
Our maximum liability will be limited to the amount actually paid by the customer for the product in question.
MODIFICATIONS
We reserve the right to update or modify these Terms of Service at any time.
Modifications will take effect immediately upon posting on this website.
GOVERNING LAW
These Terms of Service will be governed by and construed in accordance with the applicable laws of the United States, without prejudice to any consumer protection rights the customer may have under the mandatory law of their country of residence.
CONTACT
For any inquiries related to these Terms of Service: