SHIPPING POLICY

At Rosa Lovia, we ship internationally to most countries in Latin America, the United States, Spain, and other select destinations.

Order Processing

Orders are processed within 1 to 3 business days after payment confirmation.

During promotional periods or high-demand seasons, processing may take additional time.

Required Shipping Information

To ensure successful delivery, it is the customer's responsibility to provide accurate and complete information at the time of purchase.

This includes:

• Full name
• Complete address
• City and postal code
• Destination country
• Phone number with country code
• Identification document when required by local authorities

Depending on the country, we may request:

• Mexico: RFC or CURP
• Colombia: CC or NIT
• Chile: RUT
• Peru: DNI

If this information is not provided in a timely manner, order processing or delivery may be affected.

Estimated Delivery Times

Most orders are delivered within:

• 7 to 15 business days for major destinations
• 10 to 20 business days for some international regions
• Up to 25 business days for remote or hard-to-reach areas

These timeframes are estimates and do not constitute a delivery guarantee.

Order Tracking

All orders include tracking information.

Once your order ships, you will receive an email with the corresponding tracking number.

You can also check your order status on our tracking page.

Customs and Taxes

Each country has its own customs regulations.

Import taxes, customs fees, government charges, or any additional costs determined by local authorities will be the customer's responsibility when applicable.

Rosa Lovia has no control over these charges and cannot estimate their amount.

Incorrect or Incomplete Address

It is the customer's responsibility to verify that all shipping information is correct before completing the purchase.

If an order is returned due to an incorrect address, incomplete information, or insufficient details provided by the customer, additional charges may apply for reshipping.

Logistics Delays

Although we work to ensure all orders arrive within the estimated timeframe, delays may occur due to:

• Customs processes
• Weather conditions
• Local holidays
• Logistics restrictions
• Situations beyond our control

We appreciate your understanding in these cases.

Contact

If you have any questions related to your order, our team will be happy to help.

Email: support@rosalovia.com