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OVERVIEW
This website is operated by Rosa Lovia.
Throughout the site, the terms “we,” “us,” “our,” and “Rosa Lovia” refer to the business operating this store.
By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms of Service.
If you do not agree with any part of these terms, you should not use our website or services.
PRODUCTS
We make every reasonable effort to display our products as accurately as possible.
However, colors, materials, finishes, proportions, and overall appearance may vary slightly depending on the device, screen settings, production batch, or other factors.
We reserve the right to modify, update, limit, or discontinue any product at any time without prior notice.
Product availability is not guaranteed and may change at any time.
PRICES
All prices displayed on our website are subject to change without prior notice.
Prices may be displayed in different currencies depending on the customer’s location or selected market.
We reserve the right to correct typographical errors, pricing errors, promotional errors, or product description errors at any time.
If an error affects an order that has already been placed, we may contact the customer to provide further instructions or cancel and refund the affected order when appropriate.
ORDERS
We reserve the right to refuse, cancel, or limit any order for legitimate reasons, including but not limited to:
• Incorrect, incomplete, or unverifiable information
• Suspected fraud or unauthorized transactions
• Payment authorization issues
• Inventory availability
• Pricing or promotional errors
• Shipping restrictions
• Customs or regulatory restrictions
• Suspected misuse of promotions or discount codes
If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.
We may also limit quantities purchased per person, household, account, payment method, or shipping address when reasonably necessary.
SHIPPING INFORMATION
Customers are responsible for providing complete and accurate information when placing an order.
This may include:
• Full recipient name
• Complete delivery address
• Apartment, unit, house, or building number where applicable
• Postal or ZIP code
• City, state, province, or region where applicable
• Country
• Valid phone number
• Valid email address
Incorrect or incomplete information may result in delays, failed delivery attempts, customs issues, or the return of the shipment.
If you notice an error in your order information, please contact us as soon as possible.
We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.
CUSTOMS, TAX AND IDENTIFICATION REQUIREMENTS
International shipments may be subject to customs, tax, identification, or import requirements established by the destination country.
Depending on the destination, customs authorities, local authorities, or shipping carriers may request additional information, including:
• National identification number
• Tax identification number
• VAT number
• Customs information
• Import-related documentation
• Additional recipient information
Examples may include:
• Brazil: CPF
• Mexico: RFC or CURP
• Colombia: CC or NIT
• Chile: RUT
• Peru: DNI
• European Union: VAT number or other locally required identification, when applicable
• United Kingdom: VAT number or other identification when required
• United States: Tax ID, SSN, ITIN, or other information when legally required for customs or delivery purposes
• Other countries: equivalent tax, customs, or identification information required by local authorities or the shipping carrier
Customers are responsible for providing any information legally required for customs clearance or final delivery.
If the requested information is not provided within the required timeframe, Rosa Lovia will not be responsible for delays, customs holds, failed deliveries, or returned shipments resulting from missing or incomplete information.
DELIVERY TIMES
All shipping and delivery times shown on our website are estimates unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including:
• Customs processing
• National or local holidays
• Weather conditions
• Carrier delays
• Transportation disruptions
• Government restrictions
• Customs inspections
• High-demand periods
• Local delivery conditions
Rosa Lovia does not guarantee an exact delivery date unless such a guarantee is expressly provided in writing.
A delay alone does not necessarily mean that a shipment has been lost.
CUSTOMS DUTIES, TAXES AND LOCAL FEES
International orders may be subject to import duties, VAT, sales taxes, customs charges, handling fees, or other governmental charges imposed by the destination country.
Where these charges are not included in the amount paid at checkout, they may be the responsibility of the customer.
Rosa Lovia does not control or determine charges imposed by customs authorities, governments, financial institutions, or third-party carriers.
Customers are responsible for complying with applicable import regulations in their destination country.
FAILED, REFUSED OR UNCLAIMED DELIVERIES
Customers are responsible for monitoring shipment updates and responding to carrier or customs requests when necessary.
If delivery cannot be completed, customers may be required to:
• Contact the local carrier
• Arrange a new delivery attempt
• Collect the shipment from a pickup location
• Provide additional identification or delivery information
• Complete customs requirements
If a package is refused, left unclaimed, or returned because the customer did not complete the required delivery or customs procedures, refund eligibility will be determined in accordance with our Refund and Return Policy and applicable law.
Shipping, return shipping, customs, or processing costs may be deducted where permitted by law.
INTIMATE AND HYGIENE PRODUCTS
For hygiene and safety reasons, certain intimate and personal-use products may not be eligible for return once they have been used, washed, opened, or otherwise made unsuitable for resale.
This may include products such as:
• Bras
• Underwear
• Shapewear
• Adhesive nipple covers
• Adhesive intimate products
• Other hygiene or personal-use products
These restrictions do not apply where a product is defective, damaged upon delivery, incorrectly supplied, or where applicable law provides otherwise.
Please refer to our Refund and Return Policy for complete details.
PROMOTIONS AND DISCOUNT CODES
Promotions, discount codes, special offers, free gifts, and other incentives may be subject to additional conditions.
Unless otherwise stated:
• Offers cannot be combined with other promotions
• Discount codes may have expiration dates
• Certain products may be excluded
• Minimum purchase requirements may apply
• Promotions may be limited by country, market, customer, or availability
We reserve the right to modify, suspend, or withdraw promotional offers where permitted by applicable law.
We may cancel orders involving fraudulent or abusive use of promotional codes.
PAYMENT
Customers agree to provide current, complete, and accurate payment and billing information.
Payment transactions may be processed by third-party payment providers.
We do not guarantee that every payment method will be available in every country.
Orders may be delayed, rejected, or canceled if payment cannot be authorized or if additional verification is required.
THIRD-PARTY SERVICES
Our website may use or provide access to services operated by third parties, including payment processors, shipping carriers, analytics providers, advertising platforms, and other technology providers.
Rosa Lovia is not responsible for the independent actions, policies, systems, or availability of third-party services except where responsibility cannot legally be excluded.
Use of certain third-party services may also be subject to their own terms and privacy policies.
INTELLECTUAL PROPERTY
All content available through this website, including but not limited to:
• Product images
• Photography
• Videos
• Designs
• Text
• Graphics
• Logos
• Brand names
• Product names
• Marketing materials
• Website layouts
is owned by or licensed to Rosa Lovia and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, republish, commercially exploit, or use our intellectual property without prior written authorization, except where permitted by law.
ACCEPTABLE USE
You may not use our website or services:
• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To submit false or fraudulent information
• To interfere with website security or functionality
• To distribute malicious software or harmful code
• To attempt unauthorized access to our systems
• To conduct fraudulent purchases, chargebacks, or refund claims
We reserve the right to restrict or terminate access to our services where misuse is reasonably suspected.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Rosa Lovia and its owners, directors, employees, contractors, partners, service providers, and suppliers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website, products, or services.
Where permitted by law, our aggregate liability relating to a product or order will not exceed the amount actually paid by the customer for the product or order giving rise to the claim.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits mandatory consumer rights.
CONSUMER RIGHTS
Consumer protection laws vary by country and region.
Nothing in these Terms of Service is intended to exclude, restrict, or override any mandatory consumer right that cannot legally be waived.
If the consumer laws applicable in your country provide greater protection than these Terms, those mandatory legal rights will apply.
EUROPEAN UNION CUSTOMERS
Customers located in the European Union may have additional statutory rights under EU and local consumer protection laws, including rights relating to online purchases, product conformity, and cancellation of certain distance contracts.
Nothing in these Terms is intended to limit those mandatory rights.
Certain statutory exceptions may apply to sealed intimate or hygiene products once opened.
UNITED KINGDOM CUSTOMERS
Customers located in the United Kingdom may have statutory rights under UK consumer protection laws, including rights relating to online purchases, cancellations, defective goods, and refunds.
Where UK law provides mandatory rights beyond these Terms, those legal rights will apply.
UNITED STATES AND OTHER MARKETS
Customers in the United States and other countries remain entitled to any mandatory rights and protections established by applicable federal, state, provincial, regional, or national consumer laws.
These Terms should be interpreted in a manner consistent with any mandatory laws that apply to the customer.
FRAUD AND ABUSE PREVENTION
Rosa Lovia reserves the right to investigate orders, returns, refund requests, disputes, and chargebacks where fraud or abuse is reasonably suspected.
We may take appropriate action in cases involving:
• Fraudulent transactions
• False refund claims
• Manipulated evidence
• Repeated misuse of returns or replacements
• Unauthorized payment activity
• Abuse of promotional offers
• Attempts to obtain multiple refunds or replacements for the same purchase
This provision does not affect legitimate customer claims or mandatory consumer rights.
CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service from time to time.
Updated Terms will become effective when published on our website, unless applicable law requires otherwise.
Changes will not retroactively remove rights that customers are legally entitled to in connection with purchases already completed.
GOVERNING LAW
These Terms of Service will be governed and interpreted in accordance with the applicable laws governing Rosa Lovia's business operations, subject to any mandatory consumer protection laws that apply in the customer's country of residence.
Nothing in this section is intended to prevent a customer from exercising rights or protections that cannot legally be waived under the laws applicable to them.
CONTACT
For questions regarding these Terms of Service, please contact us at: