SHIPPING POLICY

At Rosa Lovia, we offer international shipping to customers in Latin America, the United States, Europe, the United Kingdom, and many other destinations worldwide.

Order Processing

Orders are generally processed within 1 to 3 business days after payment has been confirmed.

During promotional periods, holidays, product launches, or times of high demand, processing may require additional time.

Once an order has been processed and dispatched, changes or cancellations may no longer be possible.

Required Shipping Information

To help ensure successful delivery, customers are responsible for providing complete and accurate information when placing an order.

This may include:

• Full recipient name
• Complete delivery address
• Apartment, unit, house, or building number where applicable
• City, state, province, or region where applicable
• Postal or ZIP code
• Destination country
• Valid phone number including country code
• Valid email address
• Tax or identification information when required by the destination country

International shipments may require additional identification or tax information for customs clearance or final delivery.

Examples may include:

• Brazil: CPF
• Mexico: RFC or CURP
• Colombia: CC or NIT
• Chile: RUT
• Peru: DNI
• European Union: VAT number or other locally required identification, when applicable
• United Kingdom: VAT number or other identification when required
• United States: Tax ID, SSN, ITIN, or other information when legally required for customs or delivery purposes
• Other countries: equivalent tax, customs, or identification information required by local authorities or the carrier

If required information is not provided within the requested timeframe, processing, customs clearance, or delivery may be delayed or unsuccessful.

Estimated Delivery Times

Most orders are delivered within the following estimated timeframes:

• 7 to 15 business days for many major destinations
• 10 to 20 business days for some international regions
• Up to 25 business days for remote or difficult-to-access locations

These timeframes are estimates only and do not constitute a guaranteed delivery date.

Delivery times may vary depending on the destination country, customs processing, local carrier operations, and other circumstances outside our direct control.

Order Tracking

Tracking information is provided for shipped orders.

Once your order has been dispatched, you will receive an email containing your tracking number or tracking link.

Tracking updates may take some time to appear after the shipment has been handed over to the carrier.

Customers may also check the status of their order through our tracking page when available.

Customs, Taxes and Import Charges

International shipments may be subject to customs duties, VAT, import taxes, handling charges, or other fees imposed by the destination country.

Where these charges are not included at checkout, they may be the responsibility of the customer.

Rosa Lovia does not control charges imposed by customs authorities, local governments, or third-party carriers and cannot guarantee or predict their amount.

Customers are responsible for complying with applicable customs and import requirements in their destination country.

Customs Clearance

Some shipments may require the recipient to provide additional information or complete customs procedures before delivery.

This may include:

• Identification documents
• Tax information
• Import declarations
• Additional recipient details
• Payment of applicable customs charges

Customers are responsible for responding to legitimate requests from customs authorities or shipping carriers.

Failure to complete required customs procedures may result in delays, failed delivery, or return of the shipment.

Incorrect or Incomplete Address

Customers are responsible for verifying that all shipping information is correct before completing their purchase.

If an order cannot be delivered because the customer provided an incorrect, incomplete, or invalid address, Rosa Lovia cannot guarantee a free replacement or full refund.

If a shipment is returned to us due to incorrect or incomplete information, additional shipping or processing fees may apply before the order can be resent.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the order before shipment, but changes cannot be guaranteed once processing has begun.

Failed Delivery Attempts

Depending on the local carrier, customers may be required to:

• Respond to a delivery notification
• Contact the local carrier
• Arrange a new delivery attempt
• Collect the package from a pickup point
• Provide additional delivery or identification information

Customers are responsible for following carrier instructions when necessary to complete delivery.

If a package is returned because the recipient did not respond to delivery attempts or carrier notifications, additional fees may apply for reshipment.

Refused or Unclaimed Packages

If a shipment is refused, left unclaimed, or returned because the recipient did not complete required delivery or customs procedures, the case will be reviewed according to our Refund and Return Policy.

Where permitted by applicable law, original shipping costs, return shipping costs, customs charges, or processing fees may be deducted from any applicable refund.

Lost or Undelivered Orders

If tracking information indicates that an order may have been lost or if the carrier confirms that the shipment was not delivered, please contact our support team.

We will review the case with the shipping carrier and, depending on the outcome, may offer:

• A replacement shipment
• A new delivery attempt
• A partial or full refund

A shipment is not automatically considered lost solely because the estimated delivery timeframe has passed while tracking continues to show active transit.

Shipping Delays

Although we work to have orders delivered within the estimated timeframe, delays may occur because of circumstances outside our control, including:

• Customs processing
• Weather conditions
• National or local holidays
• High-demand periods
• Carrier delays
• Transportation disruptions
• Government restrictions
• Customs inspections
• Local delivery conditions

Shipping delays alone do not automatically qualify an order for a refund while the shipment remains in transit.

If an order experiences an unusually long delay, our support team may assist with an investigation.

Remote Locations

Certain remote areas, islands, rural locations, military addresses, or regions with limited carrier coverage may require additional delivery time.

In some cases, additional shipping restrictions or fees may apply.

If we are unable to ship to a particular destination, we will contact the customer and provide an appropriate solution.

International Shipping Availability

Shipping availability may vary by country, region, product, or carrier.

Rosa Lovia reserves the right to restrict shipping to certain destinations due to:

• Carrier limitations
• Customs restrictions
• Regulatory requirements
• International sanctions or legal restrictions
• Product-specific shipping limitations
• Safety or operational considerations

If we cannot fulfill an order due to a shipping restriction, the affected order will be canceled and refunded where appropriate.

Contact

If you have any questions regarding your order, shipment, or tracking information, our customer support team will be happy to assist you.

support@rosalovia.com