FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & Orders
Which countries do you ship to?
We ship to most countries in Latin America, the United States, Spain, and other international destinations. If you can complete your address during checkout, it means we can ship to your location.
How long does delivery take?
Delivery times vary depending on the destination country.
Most orders are delivered within 7 to 15 business days. In some cases, the process may take a bit longer due to customs inspections or logistics situations beyond our control.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. You can also check your order status on our tracking page.
Do I need to provide a tax document?
Yes. Some countries require an identification document for the customs process. Depending on the country, we may request:
• Mexico: RFC or CURP
• Colombia: CC or NIT
• Chile: RUT
• Peru: DNI
If necessary, our team will contact you by email or WhatsApp.
Why do you ask for my phone number?
Your phone number is very important to ensure a successful delivery. It may be used by the shipping carrier to coordinate delivery, or by our team to verify information related to your order.
Do I have to pay taxes or import fees?
In most cases, no additional charges apply. However, each country has its own customs regulations, and any tax or fee determined by local authorities will be the customer's responsibility.
Find answers about our products, returns, and customer support.
Products, Returns & Support
Do the bras have underwire?
No. Our bras are designed to provide support and comfort without using metal underwire.
How do I choose my size?
Each product includes a detailed size guide. If you have questions, our team will be happy to help you choose the right size.
Can I return my order?
Yes. We accept return requests in accordance with our Return Policy. For hygiene reasons, intimate garments that have been worn, washed, or are missing tags cannot be returned.
What do I do if I received a defective product?
Contact us within 30 days of receiving your order and include photos of the issue. Our team will review the case and offer an appropriate solution.
How can I contact Rosa Lovia?
You can reach our customer service team by email or through our contact page. We currently offer support mainly in Spanish, as well as English and Portuguese.